Shipping policy

 

Welcome to Emily Aura (www.emilyaura.com). Emily Aura is independently operated by Zeng Qunying, an independent online seller, Currently, in our first phase of global operations, we exclusively fulfill orders for the North American market (United States, Canada, and Mexico). Additional international shipping modules for Europe and other regions will be launched in subsequent phases.

1. Order Processing & Dispatch Protocol

  • Standard Store Orders: All website orders are verified, quality-checked, and packed within 1–3 business days (excluding weekends and public holidays) after successful payment authorization.

  • Private & Direct Invoice Orders: For concierge services or orders processed via direct PayPal invoices, the 1–3 business day window commences strictly after funds have successfully cleared in our account. The shipping destination will be governed by the address validated on the corresponding transaction invoice.

  • Tracking Activation: Once your footwear is handed over to our carriers, an official tracking number will be issued. You will receive a notification via email or your designated personal communication channel.

2. Shipping Regions, Methods & Timelines

We partner with premier e-commerce logistics lines and local postal networks (such as USPS, DHL, and FedEx) to ensure secure, trackable delivery. 

Destination

Method

Estimated Timeline

Cost

United States

Standard Tracked Shipping

7 – 12 business days

FREE on orders $49+ / $5.99 flat rate

Canada & Mexico

Standard Tracked Shipping

10 – 15 business days

FREE on orders $49+ / $7.99 flat rate

United States  & Canada & Mexico

Express (DHL/FedEx)

3 – 5 business days

$18.00 flat rate

  • Note: Total fulfillment time = Internal Processing (1–3 days) + Shipping Transit Time. Estimates may vary due to international customs clearance, seasonal peak volumes, or regional carrier backlogs.

3. Tracking Your Package

Tracking IDs generally become active within 24–48 hours after physical dispatch. You may track your package via:

  • The link in your automated Shipment Confirmation email.

  • The "Track Order" utility on our official storefront (www.emilyaura.com).

  • Universal tracking portals such as 17TRACK, USPS, DHL, or FedEx.

4. Customs, Duties & Import Taxes

Orders are shipped on a Delivered At Place (DAP) basis. Customers are responsible for any applicable customs duties, import taxes, or local handling fees.

5. Address Accuracy & Deliverability

It is the customer’s sole responsibility to provide an accurate and complete shipping address. Emily Aura is not liable for delays or non-delivery caused by incorrect or obsolete address inputs provided during checkout or the invoicing phase. Additional shipping fees will apply for any necessary re-shipments.

6. Damaged, Defective, or Lost Shipments

Your purchase is fully protected under our fulfillment guarantee, which aligns with PayPal Buyer Protection standards:

  • Damaged on Arrival: Please contact us via email within 7 days of delivery with clear photographic evidence of the product and original packaging. We will arrange an expedited replacement or refund.

  • Lost in Transit: If your tracking status remains inactive for more than 10 consecutive business days, or exceeds the maximum estimated window, please contact us immediately for a formal carrier investigation to secure your funds.

7. Institutional Support

For inquiries regarding order status, private configurations, or tracking synchronization, our support team is available to assist you. We commit to reviewing all inquiries within 24 hours on standard business days.

  • Email: zemily.tsang@outlook.com